✅ Return & Exchange – 3 Days
We offer a 3-day return or exchange on all products. Items must be unused, undamaged, unwashed, and returned with the shipment slip. Size exchanges are available. Refunds are processed after quality check. Email us at support@elitefalaura.com with your Order ID, reason, product photos, and shipment slip.

✅ FAQ Version

How long do I have to return or exchange my order?
You can request a return or exchange within 3 days of delivery.

What conditions must the product meet?
The product must be unused, unwashed, undamaged, and returned with the shipment slip/invoice.

Can I exchange sizes?
Yes, size exchanges are allowed if the product is in perfect condition and stock is available.

Do you accept returns for damaged or washed items?
No. Returns or exchanges are not accepted for used, washed, or damaged products.

How do I request a return or exchange?
Email us at support@elitefalaura.com with your Order ID, reason, product photos, and shipment slip.

When will I get my refund?
Refunds are issued after quality check.
Prepaid: 3–5 working days

✅ PRIVACY POLICY

Privacy Policy – Elite Falaura

At Elite Falaura, we are committed to protecting your personal information and ensuring a safe online shopping experience.

Information We Collect
We may collect your name, email address, phone number, shipping address, and payment information when you place an order or contact us.

How We Use Your Information

• To process and deliver your orders

• To provide order updates and support

• To improve our website and services

• To send promotional offers (only with your consent)

Data Security
We use secure servers and encryption to protect your personal data. Your payment details are processed through trusted and secure payment gateways.

Sharing of Information
We do not sell or share your information with third parties except:

• Delivery partners (for fulfilling your order)

• Payment gateways (for processing payments)

• Legal requirements (if requested by law)

Cookies
Our website may use cookies to improve user experience, track performance, and personalize content.

Your Rights
You may request to update, correct, or delete your personal information by contacting us at:
support@elitefalaura.com

Changes to This Policy
We may update this Privacy Policy from time to time. Please check this page for updates.

✅ SHIPPING POLICY

Shipping Policy – Elite Falaura

Order Processing
Orders are processed within 1–2 working days after successful payment confirmation.

Shipping Time
Delivery usually takes 3–7 working days depending on the customer’s location and courier availability.

Shipping Charges
Shipping charges may vary based on product, weight, and destination. Free delivery may be offered during promotions.

Order Tracking
Once your order is shipped, you will receive an email or SMS notification along with your tracking number.

Incorrect Address
If an incorrect or incomplete address is provided, delivery may fail. Re-delivery charges may apply.

Delays
Unforeseen delays due to weather, courier issues, festivals, or government restrictions may occur. We request your patience during such times.

Return to Origin (RTO)
If the order is returned due to customer unavailability or non-acceptance, re-shipping charges may apply.

For any shipping-related queries, contact:
support@elitefalaura.com

✅ TERMS & CONDITIONS

Terms & Conditions – Elite Falaura

By accessing or using our website (www.elitefalaura.com), you agree to be bound by these Terms & Conditions.

Use of Website
You agree not to misuse the website in any way that may harm its functionality, content, or users.

Product Information
We strive to display accurate product details. However, colors, prints, and sizes may vary slightly due to lighting and screen differences.

Pricing
Prices are subject to change at any time without prior notice. Discounts and offers are available only for the duration mentioned.

Order Acceptance
Your order is confirmed only after successful payment and verification. We reserve the right to cancel any order in case of stock unavailability or incorrect information.

Returns & Exchanges
Returns and exchanges are accepted within 3 days of delivery, subject to our Return Policy.

Intellectual Property
All content, including logos, images, text, and designs, belongs to Elite Falaura. Unauthorized use is prohibited.

Limitation of Liability
Elite Falaura is not responsible for delays, delivery failures, or losses caused by courier partners, technical issues, or force majeure events.

Governing Law
These Terms & Conditions are governed by the laws of India.

If you have any questions, please contact us at:
support@elitefalaura.com